AI that works with your Zendesk

Your whole team can search tickets, manage support queues, and update customer requests through chat — with approval before every change.

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Search support tickets in plain English
Ask

Search support tickets in plain English

Ask about open tickets, queue status, or customer requests. Menturi queries Zendesk and returns a clear, formatted answer.

Try asking:

Show me all open tickets assigned to me
What’s the status of ticket #4521?
List high-priority tickets from this week
How many tickets did we close yesterday?
Every change needs a click
Approve

Every change needs a click

When you ask Menturi to create a ticket, add a reply, or change a priority, it creates an approval card. Nothing changes until someone approves.

Try asking:

Create a ticket: customer can’t reset password, urgent
Add an internal note to #4521: escalated to engineering
Change the priority on #4518 to High
Reply to #4521: we’re looking into this and will update within 2 hours
Full log of every action
Track

Full log of every action

Every Zendesk action is recorded with who triggered it, what happened, and whether it succeeded. Admins can review the full history at any time.
Zendesk workflows in Menturi
Workflows

How teams use Zendesk with Menturi

Queue management
Check what’s in your queue, what’s overdue, and what needs attention — without opening Zendesk.
Quick ticket updates
Add internal notes, change priorities, or reply to customers from chat. Useful when you’re in a meeting or on mobile.
Escalation from chat
When something comes in from another channel, create a Zendesk ticket with the right priority and context from your conversation.
Support team visibility
Check ticket volumes, response times, and what your team closed today. Get a quick summary instead of building a report.
Consolidate your AI

Why teams are switching to Menturi

We connected our internal docs to Menturi, and now the AI actually understands our business. It references our files, uses our terminology, and saves us from digging through folders.
Michelle Minh
Product Lead, EdTech
The usage dashboard was surprisingly helpful. We can see which teams are using AI, what they're spending, and where adoption is growing. It made conversations with finance a lot easier because we had real data.
Javier Solís
PM, Design Studio
We had separate accounts for Claude, ChatGPT, and a few others. With Menturi, we cancelled those and now switch between models as needed. One subscription, and we can always pick the right model for the task.
Edward Toonela
Founder, Ethos
Shared chats are the feature we didn't know we needed. Being able to have multiple team members interact with the AI in the same context has eliminated the 'copy-paste' telephone game. It makes AI a true team member.
Henrik Solberg
CMO, Mobile App
Integrations

Works with your other tools too

Frequently asked questions
What is Menturi?

Menturi is an AI workspace built for teams. It gives your whole team access to AI models like ChatGPT, Claude, and Gemini from one shared platform — with admin controls, usage tracking, and a built-in knowledge base that lets the AI reference your company’s own documents.

On top of that, Menturi connects to the tools your team already uses — like Jira, Notion, HubSpot, and others. Your team can search, update, and take action in those tools directly from chat, with an approval system that ensures nothing changes without someone signing off.

Menturi connects through Zendesk’s OAuth system. It requests access to tickets, users, and organizations. You authorize this during setup.

Menturi can access tickets, users, and organizations based on the account used to connect. It respects Zendesk’s role-based access.

Any change — including public replies — requires approval first. An approval card appears in chat, and someone with permission must click Approve before anything is sent.

No. Menturi queries Zendesk in real time when you ask a question. We log which actions were taken for the audit trail, but we don’t store copies of your tickets, conversations, or customer data.

Yes. Once an admin connects Zendesk, everyone in the workspace can use it from chat. You don’t need to connect individual accounts.

Zendesk

Try the Zendesk integration today

Connect in one click. Your whole team gets access immediately.

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